Solutions Knowledge Base

If you are experiencing problems with any of our products, please search  our knowledge base. Many of the common issues for each product are detailed with a corresponding solution in the knowledge base. To search through our knowledge base, please click here.

You can also find Help Files for our programs in the Training section of our site. Please click here to get to the Training section.

Technical Support Self Service User Portal

If you searched our knowledge base and did not find a solution to your problem, please click here to create a case with Technical Support. You should receive a response from one of our technicians within 24 hours. Please note that during the tax season, due to the high volume of cases, it could take longer for you to receive a response.

Note: To us the Technical Support Self Service Portal you will need a user name and password. If you haven't received these yet, please click here to contact us and we will gladly activate your Self Service account.

Contact Technical Support

Free technical support is provided by our representatives who are knowledgeable with the product and who are ready to answer questions and accept suggestions for enhancements during regular working hours. To contact Technical Support regarding an issue with one of our programs, please click here.